Refund policy

We want you to be happy with your order. Because most of what we sell is printed to order, here is how returns work.

Personalized and custom-printed items

Benchers, yarmulkes and any other item printed with your text, names, date or logo are made just for you, so they cannot be returned, exchanged or refunded.

The exception: if an item arrives damaged or defective, or we made a printing mistake (the print does not match the text, logo or color you ordered), we will reprint it or refund it. Please email us within 7 days of delivery with your order number and a photo of the problem.

We print your text exactly as entered on your order, so please check spelling, names and dates carefully before you order. Mistakes in the text you gave us are not covered.

Before we print anything, we email you a proof to approve. Please check the spelling, names and dates on the proof carefully: we print exactly what you approve, and mistakes approved on the proof are not refundable.

Non-personalized items

Items with no printing or personalization (for example a plain yarmulke, a tallit or a blank ketubah) can be returned within 30 days of delivery if unused, in their original condition and packaging. Please contact us first so we can give you the return address. Return shipping is paid by the customer unless the item was damaged, defective or wrong.

Refunds

Once we receive and check your return, we will let you know, and approved refunds go back to your original payment method. It can take a few business days for your bank or card company to post it.

Rush processing fees and shipping charges are not refundable, unless the problem was our mistake.

Cancellations

Since personalized orders go into production quickly, please contact us as soon as possible if you need to change or cancel. Once printing has started, a personalized order cannot be cancelled.

Contact us

Benchers.com
402 Cortelyou Rd, Brooklyn, NY 11218
Phone: 718-851-7430
Email: benchers@benchers.com